FAQ

FAQ

Frequently Asked
Questions

Everything you need to know about RisetMentor’s services, process, and policies.

General

What fields and subjects do you cover?
We cover all academic fields — including agriculture, biology, medicine, pharmacy, engineering, computer science, economics, management, accounting, law, education, psychology, communication, sociology, and humanities. If your subject is not listed, contact us — we very likely can help.

What degree levels do you support?
We support S1 (Bachelor/Skripsi), S2 (Master/Tesis), and S3 (Doctoral/Disertasi) students at universities across Indonesia and internationally.

Is the service available in English?
Yes. All services are fully available in English and Bahasa Indonesia. International students are welcome and frequently served.

How do I know my information will be kept private?
We take confidentiality extremely seriously. All client information, project details, and deliverables are handled under strict privacy protocols. We never share, reference, or publish client work without explicit written permission.

Process & Delivery

How do I get started?
Fill in our Book a Free Consultation form or send a WhatsApp message describing your project. We respond within 24 hours with a quote or a request for a brief discovery call.

How fast can you deliver?
Standard turnaround is 3–7 business days depending on scope. Rush delivery (24–48 hours) is available for select services at an additional fee. Your deadline is always confirmed before payment.

What happens if I am not satisfied with the work?
All packages include a defined number of revision rounds. If the deliverable does not meet the agreed scope, we revise at no additional cost until it does.

Can I communicate with my consultant during the project?
Yes. You can reach your consultant via WhatsApp or email throughout the project. We respond within business hours (09:00–21:00 WIB).

Payment & Pricing

What payment methods do you accept?
We accept bank transfer (all major Indonesian banks), QRIS, GoPay, OVO, DANA, and international credit/debit cards. Payment links are sent securely after quote confirmation.

Do I pay the full amount upfront?
For projects under Rp 500,000, full payment is required upfront. For larger projects, a 50% deposit is required to begin, with the remaining 50% due upon final delivery.

Do you offer refunds?
If work has not yet begun, a full refund is available. Once work is in progress, refunds are assessed based on completed scope. Please review our full Refund Policy for details.

Is there a discount for multiple services?
Yes. Bundle discounts are available when booking two or more services simultaneously. Contact us via WhatsApp to discuss package pricing.

About the Service

Is this a ghostwriting service?
No. RisetMentor is a consultation and mentoring service. We guide, review, analyze, and advise — the academic work remains yours. For data analysis and translation, we process and deliver technical outputs as contracted services.

Can you help me prepare for my thesis defense?
Yes. Defense preparation is available as a standalone service or as part of full mentoring packages. We conduct mock Q&A sessions, review your presentation slides, and prepare you for examiner questions.

Do you help with journal submissions?
Yes. We assist with manuscript preparation, journal selection, cover letter writing, and response-to-reviewer letters for revision rounds. We target SINTA 1–6, Scopus, and WoS indexed journals.

Can I get help if I’m outside Indonesia?
Absolutely. We serve international students globally. All consultation is done remotely via Zoom, WhatsApp, and email. Payment is available in IDR and international currencies.

Still Have Questions?

Send us a WhatsApp message and we’ll answer within a few hours.



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